utter Nonsense

this is the email iv since sent them, email is yet to be attended to

"Good day

I’ve had and am continuing to have a terrible experience with Liberty.

I requested a withdrawal from my LISP investment and submitted the correct documents according to my financial advisor. Liberty attempted to pay the funds into an old Captiec account without me submitting these details or providing the proof of account details for that account.

It took Liberty two more days to initiate the transfer of funds into the correct account.

Once this was done and the funds reached the correct account, Liberty immediately debited R1000. The next day, I was debited R2000. Both debits were in the name of the contract number for this investment.

This is strange because there was no existing active debit order or instruction to re-instate a debit order. The second debit which was unsuccessful attracted banking costs because there were no funds in it.

I’ve reversed these debit orders but I strongly believe I am owed the banking costs incurred from the failed debit.

Please urgently attend to this. These sorts of problems lead me to question my willingness to do business with Liberty regardless of the quality of the products. There’s very little meaning in a great investment if I’m not able tot retrieve my funds when I need to.

Please also see the attachment ,to date the charges are now over 350 cause of the reversing,2 failed debits an me having to put a stop order for a debit I NEVER requested."

this morning again another R2000 was debited from my account, Liberty does not seem to be in a hurry at all to resolve this and im the one who keeps getting more an more more bank fees and i have to keep calling FNB to reverse and block