Useless Call Centre Agents

We recently lost my dad, knowing how useless Funeral Services are when you loose your family I used all my Salary to bury him. Now I have to be the stupid Liberty Funeral to respond they wait for me to call them. First you wait for 15 minutes to have your call answered. They don't care about peoples situations. So much for the so call 48 hours response. You have to keep calling them once you call only then they tell you there are documents missing. What the point of Joining might as well bury your family the same day. <br> <br> I hate this.