Useless

I resigned from my work due to us relocating, so I submitted my withdrawal forms on the 29th of November 2024 already and still haven't received my money. Yesterday when I phoned to ask the lady I spoke to told me that they only received my forms on the 20th of December 2024 and that I will only receive my money in January 2025, excuse me who's problem is that? I made sure everything was done right on my side and then they tell me this.I'm so furious because now my family and I are stuck, can't even move our furniture cause we still waiting for money to be paid out by liberty. I still need to pay the moving company and I need to get to Cape Town asap cause will be starting his new job soon and my kids need to go to school. I'm beyond furious.