URGENT: Severe Financial Hardship Due to Liberty’s Failure to Process Provident Fund Claim

I wish to lodge a formal complaint against Liberty Group South Africa regarding the unreasonable delay and maladministration of my provident fund claim.

Following my dismissal on 16 January 2026, I submitted a withdrawal request for 100% of my provident fund, as I am financially dependent on these proceeds until commencing new employment on 1 June 2026. Liberty processed only the accessible portion and failed to advise me of the requirement to submit a retirement withdrawal form, resulting in avoidable delays.

Despite multiple follow-ups, I have experienced poor communication, including unfulfilled callback requests and inconsistent information. On 1 April 2026, I was informed that my completed forms (submitted on 12 March 2026) would take 15 working days to process. However, I have since been advised that processing only commenced on 1 April, effectively resetting the timeline without justification.

As a direct result of Liberty’s failure to provide adequate guidance and timely service, I am experiencing severe financial prejudice, including loss of electricity supply and inability to meet basic living expenses.

I hereby request urgent escalation and immediate finalisation of my claim. Failing which, I will have no alternative but to escalate this matter to the relevant regulatory and ombudsman bodies.

This conduct is unacceptable and requires immediate intervention.