Urgent Request for Refund and Service Complaints

I want to express my frustration with the service I have been receiving. It feels like I’m being taken for a ride, and I find your ultimatum quite unfair, as if all of this is my fault.

I have held this policy for a considerable time, but I am fed up with your inadequate service. As a client, I demand a full refund of all my cash payments made from March 2024 until my last cash payment in January, to be processed within seven working days.

In December and January, I made inquiries about a letter I received indicating that my policy had lapsed. A consultant assured me that she was escalating the matter, yet I have seen no progress. I even visited your branch in Ghandi Square on multiple occasions to discuss these issues, but nothing has changed.

Additionally, my financial adviser reached out to your team via phone and email regarding the same problems, with no response. Payments have been made, yet they were not allocated correctly, and my banking details were not debited. I had to switch back to Capitec, and I am still not receiving any debit orders.

On January 9, my financial adviser sent an email regarding the allocation issues, and now I receive an ultimatum for payment within seven days. What is the basis for this payment? Which months are you referring to, and why have I not been informed about this?

At this point, I do not require your services; I simply want my money back. I feel that I have received an unfair service as a client and have been treated poorly. The nerve of providing me with an ultimatum after ignoring my emails for over a month is unacceptable.

Please be aware that if this issue is not resolved promptly, I will take my concerns to social media platforms like TikTok and Twitter, as I am a content creator. I refuse to be bul**** by Liberty in 2025.

The only reason I received a response to my emails is because I visited the branch on the 24th of this Last month, where I lodged a complaint with the consultant. He acknowledged the situation and promised to escalate the matter.

I expect respect and proper treatment as a client. Therefore, I reiterate my request for a full refund of all my cash payments.

Sincerely,