Urgent: Claim not paid- even after escalation- Terrible customer service

Hi Liberty Team *** I am really disappointed with your service, I have been paying my policy for a year and when I now have to claim for income protector it is an issue. Both Neriss & Caroline haven't bothered to call me even after several emails and calls to your customer care

Kamo *** & Zanele & Desiree contact center manager- ***

I was promised feedback and still nothing

Why such terrible customer services Clearly TCF doesn't apply

Regards

Albert -***