Update information on Experian to reflect premium as 0

Liberty customer service is the worst I have ever dealt with! I cancelled my insurance policy in Aug 2023 and have tried for almost a year telephonically and by email to get my Experian monthly premium to be updated by Liberty to reflect 0 premium amount on Experian without fail. This is impacting my affordability score.

My policy has been in lapsed status since 2023 I and was informed by customer service that they cannot update it which is bulldust! I want this fixed IMMEDIATELY!!

I want this corrected to indicate it as closed and removed completely off my profile.