Unwilling to Assist

<p>I surrendered my policy on the 13th of December 2016. Initially it was paid out within th 2 working days. My financial advisor told me thereafter that there is still a balance and when I return to work from leave i need to complete a form and forward it to him in order for the remainder of the funds to be paid out. The signed form was then forwarded to the administrator on the 10th of January 2017. I had sent numerous emails to follow up and on the 13th of January the administrator advised that I will receive the funds within 48 Hours. it is now over 96 hours since then. I have forwared 2 emails to the ombudsman since the 13th of January and have not received a response or the funds that were promised to be paid out by the 15th of January.</p> <p>I have never received worse client service than this before</p>