DM
Dawie M

1 reviews | Active since Mar 2009

11 Apr 2016, 11:42

Unsolicited Calls and Rude Agents

Got an unsolicited automated voice call from Liberty trying to sell some funeral benefit. Followed the procedure to request that they call me back so that I can raise my complaint with them and requesting that they remove me from their list. An agent called me a few minutes later and as I started to explain my frustration with these kinds of calls the agent simply put the phone down.<br> <br> Surprising how a large company can resort to such desperate and unprofessional behavior.

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Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply11 Apr 2016, 11:52
Official
Hello dawiemoller,

I apologise for the frustration this matter has caused you.

Your complaint has been escalated to the relevant management for investigation and response.

We will respond to you shortly with feedback.

Kindly contact me on *** should you require any further assistance.

Kind regards
Jolene Lottering
Liberty Group Customer Relations
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