Unsatisfactory service

My name is Lebogang Moatshe. I have policies with liberty; I have been waiting for liberty to allocate me witha financial planner; since 2021 . I am still waiting to meet financial planner. Polices are being send and one needs understanding from someone with experience. Previously I used to have one with liberty but he longer works for the company. I had previously contacted the call Centre regarding this request. Someone called me stating hes a broker from liberty and nothing was discussed . Please assit .