Unsatisfactory client

Liberty has this investment called Gateway.I invested money with them.beginning of the week I called to make a full withdrawal of my funds,first they sent me a wrong form for the cancellation.Then I called them (liberty,)for the correct form,which I got filled in with all their requirements.Then I immediately get a call asking why I want to cancel and I told them I need a place to stay and found one and I should make payment on Friday which they said it's fine I Will get my funds. Tuesday I get the mail I can't get my funds and I should cancel.The investment.I told them that was my initial call on Monday when I called and I filled in the forms again and sent back.with the consultant promising escalation since the error was on their part.Friday I'm sitting here calling liberty being sent from pillar to post still no funds in my account one consultant even told me there are no funds in my investment.so now I get we are still waiting for the markets.where is the loyalty,integrity and all those fancy words that liberty pride themselves in?at some point I even got told there's nothing they can do.and it's my money they are telling me there's nothing they can do to release my funds.