Unresolved query

My mother is a pensioner and receives her pension from Liberty via a RA. We are in the process to apply on her behalf, to SASSA.

SASSA has requested for a letter from Liberty stating that 1) she receives a pension from them and 2) her medical aid is deducted from this pension before she receives the remainder of the funds.

I have been on the phone to BOTH Retail and Corporate Liberty - the one sends me to the other, over and over. Lastly I was told to email *** who directed me to ***, once again.

Can someone PLEASE try and assist - I've been battling for 2 weeks trying to obtain this simple info, to no avail.