Unresolved Beneficiary Update

I am extremely disappointed and frustrated by the ongoing incompetence and poor customer service I have experienced.

Over two months ago, I updated my beneficiaries on the MyLiberty portal. When I logged in more than two weeks ago, I discovered that the update had not been processed. I then contacted your team and was told to complete paperwork instead - which I did over a week ago. Yet, even after submitting the documents, the update still has not been actioned.

This level of inefficiency is unacceptable. I have no choice but to escalate this matter to the National Financial Ombud Scheme South Africa (NFO) for further investigation and intervention.