Unprofessional, unacceptable service !!!

Again, a big corporation, forgotten customer care, who got you to the size you are, customers, yet your staff don't care about the clients. First contact with liberty was 3 July 2023, then on the 6th of July, then again on the 11th of July. And many more correspondence, everything I am told it will take a day to look into and revert. 25 October, I am nowhere near an answer. I am not asking for a favor, you people get paid to do this. WHEN AM I GETTING PAID OUT???? This is unprofessional, distasteful, disgraceful and totally unacceptable..... I go into Liberty Bruma, Qinisele assists me, it's nearly Thursday morning, I still know nothing, REALLY, you ate getting a salary?????