Unprofessional, non-service from Liberty

After numerous emails sent to info@liberty, opspcd@liberty and opsclaims@liberty, and receiving their automated reply stating “We have received your request/query and we will get back to you within 24 hours“, I have NEVER received any response over the last two weeks. Very unprofessional, non-service from Liberty. (I have also been dealing with Allan Gray, at the same time, over a similar matter and they are leagues ahead when it comes to service and professionalism, so much so that I have requested to move my personal Liberty RA Policy over to Allan Gray!) Perhaps I may just finally get a response by using this platform.