Unprofessional Liberty

My deceased mother took out a policy with this company 8 years ago. So I've completed forms to claim as a beneficiary. This being since July 2019. An amount indicated to be paid out was not what stated in the email today ( 27 October 2019 ). Not only is the pay out amount a laughingstock. The fact that I drove to internet cafes, called in numerous times for clarity... **** man. Utter nonsense of service for a well established company. Email address always showing that it has been deleted. And whoever the Trustees are. I'd be ashamed to not do proper investigation as to the beneficiaries backgrounds etc. Allocating a R500 to someone is useless nowadays. When it was a 5 digit amount. My mom would've been furious as well.