Unprocessed pension withdrawal and transfer to presevation fund

My pension withdrawal and transfer to preservation fund was submitted by 17th August 2018 from since then it's been one thing and/or another. I am still waiting for the payout and the preservation policy number from Liberty. On 12th September I called and spoke to Robyn ( ********** 7) who said section 4/5 was not completed. Then on 17th September I spoke to Tsholo with whom I confirmed the transfer amount and the withdrawal amount. Then on 19th September I spoke Tenisha ( ********** 4) who confirmed that my claim is being processed. Then on the 21st I spoke to Mpho who confirmed that the entire process takes 10 working days from 12th September but, no payout nor preservation policy number as yet.