hH
hardingneil H

1 reviews | Active since Feb 2016

30 Jun 2017, 18:53

Unpaid Retrenchment benefit

<p>I have been a client for several years. I have never skipped a premium. I got retrenched like 3 months ago. Contacted Liberty Life and was sent some forms to complete. Retrenchment benefits was approved from the 16 April 2017 to the 16 April 2018 including the retrenchment waiver benefit. On the 6 June 2017, liberty paid me R485.20 in benefits so far for me and my family to live on. When I signed up the Protector benefits a couple of years ago, I was informed that 75% of my salary will be paid in case of retrenchment. After several emails to Liberty, i get no response. All i received was bad client service. Thank you Liberty for nothing.</p> <p>Policy number: ********** 4800</p>

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Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply04 Jul 2017, 08:56
Official

Dear Mr Harding

Thank you for your posting.

I would like to sincerely apologise for the frustration that you are experiencing.

Please note that your complaint has been escalated to the relevant management for urgent investigation and resolution.

We will respond shortly with feedback.

Please feel free to contact me should you require any information.

Kind regards

Sizwe Ncipha

Liberty Group Customer Relations

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