Unpaid Policy

After 2 months if filling a life policy claim, the poor child has not been paid, no updates have been made, no calls, no sms or email nothing. When we call they always say the matter is escalated. The poor child is stressed and attempted to committ suicide, because she had planned to go the tertiary with her fathers policy and change thd poor condition her mother gas raised them under. South African and International policy holders please beware liberty is not as honest to our kids as they report to be after we have departed.