TF
TONI F
1 reviews | Active since Mar 2010
06 Mar 2015, 09:34
******** debit order beyond contract period
Said retiement annuity matured on 1 March 2015.<br> On 3 February 2015 , i sent an email advising that i will continue with the policy (ie i will not take 1/3 cash<br> nor purchase an annuity with the balance) but that i would make no further premium payments to this policy.<br> On 5 March 2015 Liberty ********ly processed a debit order from my account for R 64 despite my<br> express instruction to leave the policy as paid up and that their would be no further premium payments.<br> Liberty has therefore ********ly debited my account beyond the agreed contract period and ignored my<br> instructions emailed on 3 February 2015.
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Replies (1)Liberty Group South Africa's replyOfficial
06 Mar 2015, 09:44Hello rapidft,
We apologise for the frustration you are experiencing.
Your complaint has been escalated to the relevant management for investigation and response.
We will respond to you shortly with feedback.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***
We apologise for the frustration you are experiencing.
Your complaint has been escalated to the relevant management for investigation and response.
We will respond to you shortly with feedback.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***
Liberty Group South Africa's reply06 Mar 2015, 09:44
Official
Hello rapidft,
We apologise for the frustration you are experiencing.
Your complaint has been escalated to the relevant management for investigation and response.
We will respond to you shortly with feedback.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***
We apologise for the frustration you are experiencing.
Your complaint has been escalated to the relevant management for investigation and response.
We will respond to you shortly with feedback.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***
