Unhappy with consultant who has not called back

I Zenzele G Nhlapo called the contact centre to update my details because the branch in Durban did not change it after my visit.

Im not happy that the consultant is spoke to on the call has not called me back after 18 minutes on the call. I have exhausted airtime and WhatsApp agent is advising me to send and email for a call back to *** and my request will be dealt with in 24 hours WHICH IS UNACCEPTABLE!!So this means I used my airtime for nothing and as a policy holder I should expect that a call back be done.

I reached out on WhatsApp to see if an agent can help me get the consultant to call me back but was given an email to send request.I have received feedback to wait 24 hours and no reference.Im disappointed at the service im getting from all departments.

THE CONSULTANT HAS NOT CALLED ME BACK YET ON MY MTN ***.

Please call me back on *** or ***.