UNHAPPY CUSTOMER

Hi Peter<br> <br> I am a Liberty Life customer. At some point a while back I was given the opportunity to apply for the own your life rewards benefit. As of last week I told my adviser of my interest to now apply for the benefit in order to get the fitness benefit with virgin active. I completed my application forms and submitted them last week Thursday and sent another completed for yesterday. Yesterday I then went to virgin active to sign for my membership and all they needed was the policy number which I would get from own your life rewards today. First thing I did today was follow up on the progress of my application and the \own your like rewards' agent informed me that something was blocking them from proceeding with the application and advised me to contact my adviser and find out why. So I emailed my adviser and asked him to please give me a call