Unhappy customer

I don't think Liberty has our money, no one from my company that has received two pot money. They keep rejecting the applications with no reason my colleagues got more than R500k in their vested pot but when they call Liberty they were told they can't withdraw R30k because they have less than R300k in their vested pot. If I remember correctly this money for two pot was for emergency, what kind of emergency that will wait for 40 working days? But when we pay money to Liberty every month we don't keep them waiting. As the employees we already spoke to HR and our CEO in UK because we want to change where we are keeping our money. So sad because we thought it's a good company. Funny enough today I tried to withdraw from another company where I have my investment guess what at Liberty for SARS to tax the money it takes 2 weeks but in this company it took 1 and half hour for SARS to tax my money. I don't we will continue using their services because in the next withdraw we will have same problem.