Unhappy Client

Very poor Customer Service, I cancelled a Funeral Policy and app**** for a refund, they have been taking me from pillar to post, I have been calling them everyday for almost two weeks now and there is no progress yet they keep on telling me that a agent has been appointed and in 24hrs to 48hrs the matter will be resolved, same story always, if you don't call them to make a follow up they won't communicate. They keep on telling me that they will investigate the matter but when they deducted money from my Payslip they never did any Investigation.