unhappy client

From the begining of the year I called and cancelled my husband from my account, I was being billed R249 with him being added since he has left gym I cancelled him and called your call centre to inform only to be debit 149 for two months thereafter I was debited 249 since beginning of the year really?????? Then only to go to gym more than 12 times last month and previous only to be re funded 640 when virgin active debits my account for 750 , ive checked on virgin active system ive been 12 times where is 100 percent gym fees from liberty all a houx . I pay my life insurance plus I pay this rewards because of gym and this is the service I receive. I refuse to pay any extra fees for travel cause I only wanted gym and nothing else and made it clear on the telephone conversation so y am I being charged for stuff I didn't ask for? I would like this matter to be rectified as I go to gym and incorrect billing affects my debit orders.