EM
Elmarie M

1 reviews | Active since Nov 2017

22 Jan 2021, 11:23

Unhappy client

I am very unhappy about who they are dealing with my claim. Very time i phone i need to hold on for 20 min and more, spoken to a few consultants without any joy. I left a message for one of the managers named Grace over a week ago, without any response.

0
Replies (3)
EM
Elmarie M's update22 Jan 2021, 15:07
Reviewer Update
That is exactly my problem, you do have the correct policy number, but your are unable to track my claim.
I have submitted my claim on the 15th and have not even received a claim number up to date.
Please refer to my email at 11:47. I am still waiting on feedback on my claim. I except feedback before the end of business.


EM
Elmarie M's update22 Jan 2021, 16:19
Reviewer Update
Still no reply. Waiting on urgent feedback on my claim.
EM
Elmarie M's update25 Jan 2021, 09:48
Reviewer Update
Still no reply