EN
Esther N
1 reviews | Active since Mar 2017
28 Jun 2019, 13:57
Unhappy Client
I'm so disappointed in the way liberty conducts their claims process. I left my previous employer because I got a new job and we had a provident fund account with them and till today they giving me issues to claim my money. From the time that they received my documents I should have got my money by now and I have to pay unisa not later than the 10th of July or else I won't get my results.
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Liberty Group South Africa's replyOfficial
28 Jun 2019, 14:59Dear Ms Ntimane
Thank you for your posting. I would like to sincerely apologize for the frustration that you are experiencing. Your complaint has been escalated to the relevant management for urgent investigation and resolution. We will shortly respond with feedback. Please feel free to contact me should you require any information. Kind regards
Lerato Rikhotso
Group Customer Service
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Thank you for your posting. I would like to sincerely apologize for the frustration that you are experiencing. Your complaint has been escalated to the relevant management for urgent investigation and resolution. We will shortly respond with feedback. Please feel free to contact me should you require any information. Kind regards
Lerato Rikhotso
Group Customer Service
***
Liberty Group South Africa's reply28 Jun 2019, 14:59
Official
Dear Ms Ntimane
Thank you for your posting. I would like to sincerely apologize for the frustration that you are experiencing. Your complaint has been escalated to the relevant management for urgent investigation and resolution. We will shortly respond with feedback. Please feel free to contact me should you require any information. Kind regards
Lerato Rikhotso
Group Customer Service
***
Thank you for your posting. I would like to sincerely apologize for the frustration that you are experiencing. Your complaint has been escalated to the relevant management for urgent investigation and resolution. We will shortly respond with feedback. Please feel free to contact me should you require any information. Kind regards
Lerato Rikhotso
Group Customer Service
***