Unfair Business Practise

<p>Hi, According the following complaint Reference Number: ********** 4 I logged with Liberty Life, my complaint was unfairly investigated and concluded, Liberty Life has been skipping my premium any month of a year as from the year 2011, when I asked for the premium rule to be app**** this year(2017) I get told that it can only be done in October 2017, why was it not a problem in 2011, 2014 and 2016 to skip it in any other month, why does it get declined this year, I`m not happy with how you treat me, I`m a customer and I expect you to treat me fairly, Why do you change the rule without informing me as a customer,</p> <p>If you cant resolve this matter fairly then refer it to your C.E.O in order for me to communicate with him/her?</p>