NF
Nobubele F
1 reviews | Active since Jun 2013
16 Dec 2021, 14:34
********* and self serving behaviour from Liberty short term insurance.
On 4 December 2021, I made contact with liberty short insurance to cancel my short term policy number SHL112217. On 8 December, an email from Liberty requested for my policy number once again and on 09 December 2021, I called them and their retainer unit asked me why I wanted to cancel with them which I explained. I specifically told them not to debit my account on 15th December 2021 as I am cancelling my policy with immediate effect and their last date with me is thus the 14th December 2021 and Discovery Life will deduct from the 15th of December 2021. Liberty has blatantly disregarded this clear request and deducted a premium of R1146 on the 15th of December 2021 without my concent!!!! I sent you an email from ***! I'm not here to enrich you during my difficult time as a single mom!!
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Replies (3)NF
Nobubele F's updateReviewer Update
17 Dec 2021, 18:45After having no call from Liberty Life Short Term Insurance, I called them this afternoon and explained indicated my position with what transpired and told her that I have proof of my correspondence and response from the insurer including the department that wanted to retain me. Today, the lady told me she was transferring me to her manager because according to what she sees on the system I did not cancel the policy. I waited 20 minutes without anyone responding to me. I'm not in a position to negotiate with you Liberty. I want nothing to do with you! All I want is my refund period. Not even an courtesy to call back after this review. You prove to be vultures that are self serving. Bring me back my money! Full stop!!!
NF
Nobubele F's update17 Dec 2021, 18:45
Reviewer Update
After having no call from Liberty Life Short Term Insurance, I called them this afternoon and explained indicated my position with what transpired and told her that I have proof of my correspondence and response from the insurer including the department that wanted to retain me. Today, the lady told me she was transferring me to her manager because according to what she sees on the system I did not cancel the policy. I waited 20 minutes without anyone responding to me. I'm not in a position to negotiate with you Liberty. I want nothing to do with you! All I want is my refund period. Not even an courtesy to call back after this review. You prove to be vultures that are self serving. Bring me back my money! Full stop!!!
NF
Nobubele F's updateReviewer Update
28 Dec 2021, 15:42Good afternoon Ms Ncube
I have been contacted by Ms Nelly Mabuza who received all the proof of the cancellatio plus the unauthorise deduction made by Liberty and was advised by her that you would re reimburse me by the 24th of December 2021 which has still not happened. You cannot expect to be forgive when you make public apologies that are not backed by ethical standard from you part. I didn't deserve what you did. Infact I don't want a relationship with you yet you are subjcting me to this frustration of spending my airtime to contact you for days on end and even send you unanswere emails. Ms Nelly Mabuz said she's going to sort this out but it was just talks. I want this matter resolved period. No more excuses!
I have been contacted by Ms Nelly Mabuza who received all the proof of the cancellatio plus the unauthorise deduction made by Liberty and was advised by her that you would re reimburse me by the 24th of December 2021 which has still not happened. You cannot expect to be forgive when you make public apologies that are not backed by ethical standard from you part. I didn't deserve what you did. Infact I don't want a relationship with you yet you are subjcting me to this frustration of spending my airtime to contact you for days on end and even send you unanswere emails. Ms Nelly Mabuz said she's going to sort this out but it was just talks. I want this matter resolved period. No more excuses!
NF
Nobubele F's update28 Dec 2021, 15:42
Reviewer Update
Good afternoon Ms Ncube
I have been contacted by Ms Nelly Mabuza who received all the proof of the cancellatio plus the unauthorise deduction made by Liberty and was advised by her that you would re reimburse me by the 24th of December 2021 which has still not happened. You cannot expect to be forgive when you make public apologies that are not backed by ethical standard from you part. I didn't deserve what you did. Infact I don't want a relationship with you yet you are subjcting me to this frustration of spending my airtime to contact you for days on end and even send you unanswere emails. Ms Nelly Mabuz said she's going to sort this out but it was just talks. I want this matter resolved period. No more excuses!
I have been contacted by Ms Nelly Mabuza who received all the proof of the cancellatio plus the unauthorise deduction made by Liberty and was advised by her that you would re reimburse me by the 24th of December 2021 which has still not happened. You cannot expect to be forgive when you make public apologies that are not backed by ethical standard from you part. I didn't deserve what you did. Infact I don't want a relationship with you yet you are subjcting me to this frustration of spending my airtime to contact you for days on end and even send you unanswere emails. Ms Nelly Mabuz said she's going to sort this out but it was just talks. I want this matter resolved period. No more excuses!
NF
Nobubele F's updateReviewer Update
17 Jan 2022, 07:35Once again Liberty Life has *******ly deducted a premiu from my account over a month having cancelled my dealings with them. I will take legal action as well becaus this is theft and I have no contract with them!! I had to beg and send proof of cancellation etc which took over 3 weeks for a reimbur*****t to reflect in my account after sending proof within minute. January is a critica month for me to focus resources towards my kids and their school. Now I must spend data, money to call you for something you deliberatly did with no shame. I am not going through this again with you! Now don't have what was set aside...I want you to repay me within 24 hours. I don't ever want to deal with you again!!!!!!!
NF
Nobubele F's update17 Jan 2022, 07:35
Reviewer Update
Once again Liberty Life has *******ly deducted a premiu from my account over a month having cancelled my dealings with them. I will take legal action as well becaus this is theft and I have no contract with them!! I had to beg and send proof of cancellation etc which took over 3 weeks for a reimbur*****t to reflect in my account after sending proof within minute. January is a critica month for me to focus resources towards my kids and their school. Now I must spend data, money to call you for something you deliberatly did with no shame. I am not going through this again with you! Now don't have what was set aside...I want you to repay me within 24 hours. I don't ever want to deal with you again!!!!!!!