uncaring attitude towards clients

I am extremely unsatisfied with Liberty, since i joined in January to benefit from the fitness benefits at virgin, liberty have deducted each month until now fitness benefit payments, so i eventually re-joined virgin with my liberty account , and now all of the sudden liberty refuses to pay back my refunds for the times i attended the gym. There were no hesitation in taking my money for 4 months but when i needed them to refund me, they suddenly came with a ******** excuse that i joined later when the criteria changed and therefore i don't qualify for fitness benefits anymore (this wasn't even communicated to me), however that still did not stop them from taking my money for 4 months. i have logged numerous complaints and still no one got back to me after they confirmed that they will get back to me within 72 hours it has been more that 72 hours and no feedback. i am seriously going to cancel my liberty account and publicly announce to all influenced by me on social networks etc that liberty is not worth considering and should not invest in Liberty. <br> <br> Personally i feel that service i received from liberty cant be compared to **** because **** would've been better service than i got