Unacceptable Delays – Why Must I Beg for My Own Money?

I am extremely disappointed and frustrated with Liberty. Despite submitting all the required documents and my ex-employer confirming that I left my job on 30 June 2025, I keep receiving SMS messages claiming there is "outstanding information" regarding my pension withdrawal.

My case number is ***1. My former manager emailed Liberty directly this morning to confirm that there is no July contribution due on my behalf, yet Liberty continues to delay my pay-out unnecessarily.

This delay is not just a minor inconvenience it is affecting my ability to survive, including risking the loss of my place of residence. I have received no income for July and now have to deal with the added stress of begging for what is rightfully mine.

How many times must I follow up and provide the same information before someone takes proper action?

Liberty this is unacceptable. I urge you to process my claim immediately. Your inefficiency and poor communication are putting people's livelihoods at risk.