Unacceptable Delays in Stash by Liberty’s Transfer Process

I initiated a transfer from Stash by Liberty to another tax-free savings provider on 27 January 2025, after they introduced fees. Despite providing all necessary information, Stash has been dragging its feet in processing the request. The receiving provider has confirmed that they submitted everything required, yet Stash has failed to act promptly.

The last email sent to Stash was on 19 February, and since then—silence. No updates, no progress, and certainly no sense of urgency. This kind of service is completely unacceptable, especially when dealing with customers’ tax-free savings. Transfers should be handled efficiently, not left in limbo for weeks.

If you’re considering using Stash by Liberty, be warned—if you ever need to transfer out, you might be in for a long and frustrating wait.