Unacceptable Communication. Non Existing Customer Services.

- 10 is more likely the score. Both spouses passed away. The ESTATE FICA was submitted on the predeceased. We were informed the Spouse (Subsequently deceased) is the beneficiary on the Policy. We submitted the Estate Fica & Claim on the Policy. The case workers there keep requesting the Predeceased's Death Certificate. For 5 months they still can't provide us with the value of the policy, nor do they pay the Policy out. When you escalate the matter, they simply request the case worker to please respond to the client. guess what... She does not reply. The service is absolutely shocking. The family can't get closure , as the Executors can't finalize the L&D account, so that we can finalize the Estate. The heirs are in DESPERATE need of the funds, but the Case worker simply ignores all requests. Every person pays monthly on these Policies, so that funds are available for their families after their death. This family unfortunately has to wait MONTHS, as there is just no communication (skills) or any feedback from Liberty. The Escalation process is non existent. The contact center requests all the documents AGAIN when you phone to progress feedback. The documents have been submitted13 times! Would the deceased have invested in this company, if he knew that his ESTATE, would get this service?