Umhlanga advisors misleading customers

Hi,

Last year I upgraded my life policy quite a bit to also include any sort of loss of income. Now that I needed to claim for loss of income but I could not because I was told that I am not covered retrenchment but for disability only. When I took the policy out with 2 financial advisors (partners) from liberty umhlanga they promised me I am covered but in fact they **** and were to lazy to revise the quotation and also to keep the policy premiums to within my budget. I have been consulted by 2 advisors at the same time period and every time I had to explain everything over again because they didnt communicate with each other and always came alone and not with their partner. On last consultation I even told the guy that I can keep explaining to you and again later to the other advisor, he apologised and said the very busy. He also told me that they make over R8000 on my policy that I am upgrading with them.

They called me regarding my claim not being able to be processed and argued with me that we had not discussed, yet I have email correspondence stating that it has. Liberty emailed me back confirming that I wont be able to claim because I didnt pay for the extra added benefit. I was totally miss lead by these advisors and I of which was a huge fan of liberty life but unfortunately not anymore. These advisors will get away with out been dealt with and still receive commission from my monthly premium payments. Its Liberty to also blame for having consultants take advantage of customers and the advisors them selves who **** to make a quick Rand which left me without cash in my pocket in time of need.