SB
Steve B
1 reviews | Active since Jun 2020
14 Oct 2025, 15:27
Typical poor service from Liberty
Got a response to last week's review saying my query would be dealt with. Still not resolved. Sent a follow up query to their "reply relations" email address with a response that the query will be dealt with in 5 working days, excluding weekends. A month later and I am still waiting for the requested info!
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Replies (5)SB
Steve B's updateReviewer Update
16 Oct 2025, 09:36I can't believe that your service has deteriorated to such a degree. Tell whoever you have tasked with dealing with this to look at the e-mail history. I did NOT ask for a debit order form so I don't know why on earth I was sent it. I have not yet received the requested information.
SB
Steve B's update16 Oct 2025, 09:36
Reviewer Update
I can't believe that your service has deteriorated to such a degree. Tell whoever you have tasked with dealing with this to look at the e-mail history. I did NOT ask for a debit order form so I don't know why on earth I was sent it. I have not yet received the requested information.
SB
Steve B's updateReviewer Update
22 Oct 2025, 09:29Liberty e-mailed me on 8 and 10 October - acknowledging receipt of my e-mail but didn't bother to provide the requested information. So that equates to no response. I eventually got an e-mail from a Customer Complaints Specialist on 16 October 2025 which provided the requested information (which has lead to another query). He stated that I am in arrears by R4,401. I'm disputing the arrears. The 17 October I received an email from their Specialist Technical Services, Operations Fulfilment advising that the arrears in R8,453 - which is clearly incorrect. Talk about a mess up. Rating still stays at a 1.
SB
Steve B's update22 Oct 2025, 09:29
Reviewer Update
Liberty e-mailed me on 8 and 10 October - acknowledging receipt of my e-mail but didn't bother to provide the requested information. So that equates to no response. I eventually got an e-mail from a Customer Complaints Specialist on 16 October 2025 which provided the requested information (which has lead to another query). He stated that I am in arrears by R4,401. I'm disputing the arrears. The 17 October I received an email from their Specialist Technical Services, Operations Fulfilment advising that the arrears in R8,453 - which is clearly incorrect. Talk about a mess up. Rating still stays at a 1.
SB
Steve B's updateReviewer Update
23 Oct 2025, 11:25Working day 12 and query still not resolved!
SB
Steve B's update23 Oct 2025, 11:25
Reviewer Update
Working day 12 and query still not resolved!
SB
Steve B's updateReviewer Update
23 Oct 2025, 15:11If my query isn't resolved by close of business tomorrow I will not only escalate to your executive but I will be lodging a complaint with the Ombudsman. I have just e-mailed a schedule of payments made to Liberty to make it more understandable to your staff. The 2 payments that you say were not received have been paid as can be confirmed by my bank.
SB
Steve B's update23 Oct 2025, 15:11
Reviewer Update
If my query isn't resolved by close of business tomorrow I will not only escalate to your executive but I will be lodging a complaint with the Ombudsman. I have just e-mailed a schedule of payments made to Liberty to make it more understandable to your staff. The 2 payments that you say were not received have been paid as can be confirmed by my bank.
SB
Steve B's updateReviewer Update
29 Oct 2025, 13:2016 days and query not yet resolved. Liberty - in your next response please give me the Ombudsman's contact details. To say it is beyond a joke is an understatement.
SB
Steve B's update29 Oct 2025, 13:20
Reviewer Update
16 days and query not yet resolved. Liberty - in your next response please give me the Ombudsman's contact details. To say it is beyond a joke is an understatement.