LQ
Lungi Q
1 reviews | Active since Aug 2014
20 Nov 2019, 08:34
****ty Customer Service
Liberty life is one ****ed up company, that has the worst service ever. I mean I had a policy with them since 2014, the only Financial Advisor that did a good job was the one who signed me up. When the guy resigned, then the *** service started. I mean these people called me last month, and I told them I want them to get me a new Financial Adviser in my region because i want to make some changes in my policy. Till to date I haven't heard jack ****, I want them to know now that they must not bother debiting money in my account on the 1st Dec until this matter is resolved.
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Replies (1)Liberty Group South Africa's replyOfficial
21 Nov 2019, 09:50Dear Lungi
Thank you for your posting. I would like to sincerely apologize for the frustration that you are experiencing. Your complaint has been escalated to the relevant management for urgent investigation and resolution. We will shortly respond with feedback. Kind regards
Lerato Rikhotso
Group Customer Relations
***
Thank you for your posting. I would like to sincerely apologize for the frustration that you are experiencing. Your complaint has been escalated to the relevant management for urgent investigation and resolution. We will shortly respond with feedback. Kind regards
Lerato Rikhotso
Group Customer Relations
***
Liberty Group South Africa's reply21 Nov 2019, 09:50
Official
Dear Lungi
Thank you for your posting. I would like to sincerely apologize for the frustration that you are experiencing. Your complaint has been escalated to the relevant management for urgent investigation and resolution. We will shortly respond with feedback. Kind regards
Lerato Rikhotso
Group Customer Relations
***
Thank you for your posting. I would like to sincerely apologize for the frustration that you are experiencing. Your complaint has been escalated to the relevant management for urgent investigation and resolution. We will shortly respond with feedback. Kind regards
Lerato Rikhotso
Group Customer Relations
***
