PM
Precious M
1 reviews | Active since Aug 2022
23 Oct 2024, 21:54
Two pot withdrawal - Disappointing service
I’m so disgusted by this company - I sent my two pot withdrawal application on the 2nd September and I received acknowledgment of receipt - after a month when I follow up I was told my application is not in the system - had to reapply and was told it will be prioritised as I’m resubmitting. Until this day I’m still waiting - the gentleman who was assisting me keep promising to give me feedback, I’m still waiting for his feedback even today - I’ve never came across such incompetence in my life - it’s disappointing. Just a thought of this very same Company is keeping my pension money - I want to have a fit - not a good sign!
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Replies (4)PM
Precious M's updateReviewer Update
28 Oct 2024, 09:56I don't think the word URGENT gives the same meaning to Liberty and to the rest of us - that's all i have been hearing but nothing to show. I want my money in my bank account PLEASE by the 31 October 2024.
I'm not asking you for a LOAN here - this is my money and i need it as in yesterday - you are a real disappointment - no communication, no update - one must just wait and hope for the best
I'm not asking you for a LOAN here - this is my money and i need it as in yesterday - you are a real disappointment - no communication, no update - one must just wait and hope for the best
PM
Precious M's update28 Oct 2024, 09:56
Reviewer Update
I don't think the word URGENT gives the same meaning to Liberty and to the rest of us - that's all i have been hearing but nothing to show. I want my money in my bank account PLEASE by the 31 October 2024.
I'm not asking you for a LOAN here - this is my money and i need it as in yesterday - you are a real disappointment - no communication, no update - one must just wait and hope for the best
I'm not asking you for a LOAN here - this is my money and i need it as in yesterday - you are a real disappointment - no communication, no update - one must just wait and hope for the best
Liberty Group South Africa's replyOfficial
31 Oct 2024, 20:57 Dear Precious Mrwetyana
We trust your matter has been resolved.
Please let us know if you need any further assistance in this regard on ***
Regards
Elroy Augustine
Liberty Customer Relations
We trust your matter has been resolved.
Please let us know if you need any further assistance in this regard on ***
Regards
Elroy Augustine
Liberty Customer Relations
Liberty Group South Africa's reply31 Oct 2024, 20:57
Official
Dear Precious Mrwetyana
We trust your matter has been resolved.
Please let us know if you need any further assistance in this regard on ***
Regards
Elroy Augustine
Liberty Customer Relations
We trust your matter has been resolved.
Please let us know if you need any further assistance in this regard on ***
Regards
Elroy Augustine
Liberty Customer Relations
PM
Precious M's updateReviewer Update
01 Nov 2024, 07:53How exactly is it resolved because I have not received my money - or you reffering to your so called investigations ?
You dismissed my complaint or case by telling m that I submitted my claim on the 18 October which is not true - your *********** people failed - I have sent all the details on the sequence of events. It something very normal to you to ignore direct communication - you only respond if the communication is on Hellopeter just so you look like you care - which is the very thing that your Customers
You dismissed my complaint or case by telling m that I submitted my claim on the 18 October which is not true - your *********** people failed - I have sent all the details on the sequence of events. It something very normal to you to ignore direct communication - you only respond if the communication is on Hellopeter just so you look like you care - which is the very thing that your Customers
PM
Precious M's update01 Nov 2024, 07:53
Reviewer Update
How exactly is it resolved because I have not received my money - or you reffering to your so called investigations ?
You dismissed my complaint or case by telling m that I submitted my claim on the 18 October which is not true - your *********** people failed - I have sent all the details on the sequence of events. It something very normal to you to ignore direct communication - you only respond if the communication is on Hellopeter just so you look like you care - which is the very thing that your Customers
You dismissed my complaint or case by telling m that I submitted my claim on the 18 October which is not true - your *********** people failed - I have sent all the details on the sequence of events. It something very normal to you to ignore direct communication - you only respond if the communication is on Hellopeter just so you look like you care - which is the very thing that your Customers
PM
Precious M's updateReviewer Update
01 Nov 2024, 08:04Your Customer Liaison officer is doing Phillips Abuabi
I sent him details of what happened from when I first submitted on the 2 Sept - and names of people I dealt with but what have you done about that ? Protect your people and I must suffer the consequences?
I’m not backing down on this you will attend to my case the way it desertion be attended - I’ll go to social media and to the papers if I have to until you attend to my case - rightfully so
I sent him details of what happened from when I first submitted on the 2 Sept - and names of people I dealt with but what have you done about that ? Protect your people and I must suffer the consequences?
I’m not backing down on this you will attend to my case the way it desertion be attended - I’ll go to social media and to the papers if I have to until you attend to my case - rightfully so
PM
Precious M's update01 Nov 2024, 08:04
Reviewer Update
Your Customer Liaison officer is doing Phillips Abuabi
I sent him details of what happened from when I first submitted on the 2 Sept - and names of people I dealt with but what have you done about that ? Protect your people and I must suffer the consequences?
I’m not backing down on this you will attend to my case the way it desertion be attended - I’ll go to social media and to the papers if I have to until you attend to my case - rightfully so
I sent him details of what happened from when I first submitted on the 2 Sept - and names of people I dealt with but what have you done about that ? Protect your people and I must suffer the consequences?
I’m not backing down on this you will attend to my case the way it desertion be attended - I’ll go to social media and to the papers if I have to until you attend to my case - rightfully so