Two-Pot System Issue: Incorrect Contact Info and Verification Delays

So, your system went live yesterday and was glitchy, which was expected for a first day. The system went live with two options for authentication: cell phone and work email. Now that the system has stabilized, you have removed the email option, and for my account, you have an incorrect number listed. You've been running a campaign requesting people to check and ensure their details are up to date. Until now, everywhere else, my information has been correct—from payroll to SARS—so how you got an incorrect cellphone number under my profile is puzzling.

Now, I'm being told that I need to update my cell phone number with Liberty, and this process will take, listen to this, up to 30 days! On top of that, there will be an additional 20 days for the claims period, totaling 50 days. What kind of incompetence is that, Liberty? Surely your systems are better designed than this. Please get this sorted out so we can withdraw our own money without more administrative delays. Having a secondary verification method, as was the case when you launched the system, would have prevented this issue.