JR
Jeetesh R

1 reviews | Active since Jul 2012

21 Feb 2016, 22:37

Turned away from Wanderers

I have been a client of Liberty for many years and was also looking at taking out additional policies. The events this week have however proved that Liberty has very little regard for their clients Loyalty. As if cancelling the OYL rewards program wasn't bad enough, today I went to the Wanderers Cricket Stadium with the cricket tickets I obtained from OYL rewards, only to be turned away at the ticket office after being told that Liberty should have issued new tickets as their was problems with the barcodes on the ones previously sent. Thank you Liberty for ruining my Sunday, my time and wasting my money. I'm sure I am just a number so rest assured my broker will be getting a call from me tomorrow with regards to transferring my policies to another company.

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Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply22 Feb 2016, 08:57
Official
Hello Jeets0504,

Thank you for your posting.

We apologise for the frustration that you have been experiencing. I have forwarded your complaint to the relevant manager for urgent investigation and response.

We will contact you shortly with feedback.

Please contact me should you require further information or assistance.

Regards
Thandeka Mangxaba
Liberty Group Customer Relations
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