Triple payments in FEB!

I called on the 5th of Feb due to a debit failure for a Retirement Annuity I have with Liberty<br> <br> I asked the really clutsy and *********** guy on the phone to firstly please change my debit date to the 1st or 7th of every month as I only get paid by the last day of the month now.<br> <br> He held me on the line while 'attempting' it (he had no clue and kept on sighing) <br> I was told that while he sorts it out he will send me the form to pay in manually and that If I pay before the 25th,I won't have a double debit go off..<br> <br> I paid on the 23rd at a Standard Bank,using the form the idiot provided,and faxed through the proof and sent a mail as well.<br> <br> HE NEVER CHANGED THE DATE,so I wake up today with a DOUBLE DEBIT AMOUNT failing AGAIN!!<br> AND I ALREADY PAID BEFORE THE 25TH as INSTRUCTED BY YOUR FOOLS ON THE PHONES,SO WHY THE DOUBLE DEBIT AMOUNT? SO IN FEB YOU WILL RECEIVE TRIPLE PAYMENTS FROM ME????<br> <br> NOOOO...FIX THIS **** NOW!!<br> CHANGE MY DEBIT DATE TO THE 1ST AS REQUESTED 3 TIMES!!<br> FIX THE DOUBLE DEBIT OR REFUND ME,AS I ALREADY PAID THE LATE AMOUNT,NO NEED TO DEBIT IT!!!!!<br> <br> GET NEW CALL CENTER STAFF THAT KNOW HOW TO DO SOMETHING AS SIMPLE AS CHANGE A DATE AND GIVE THE CLIENT THE RIGHT INFO!!