1 reviews | Active since Dec 2009
Treating Clients and the Advisor unfairly!
Liberty has not removed my name from the FSB register. I terminated my contract with Liberty at the end of March 2018. Liberty had 15 days to act. I have written acknowledgement of the termination. This is contrary to the Fais Act. It not only jeopardizes my career with another life insurance company but also jeopardizes my Liberty clients who are left confused. This complaint will serve as my official lodgement as the complaints facility on the Liberty website is dysfunctional. My next step will be to escalate with the FSCA ombudsman.
Dear Mr Khan
Thank you for your posting.
Agreeable to our telephonic conversation.
I would like to sincerely apologise for the frustration that you are experiencing.
Your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
Dear Mr Khan
Thank you for your posting.
Agreeable to our telephonic conversation.
I would like to sincerely apologise for the frustration that you are experiencing.
Your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
Dear Mr Jitesh
Thank you for your posting.
Agreeable to our telephonic conversation.
I would like to sincerely apologise for the frustration that you are experiencing.
Your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
Dear Mr Jitesh
Thank you for your posting.
Agreeable to our telephonic conversation.
I would like to sincerely apologise for the frustration that you are experiencing.
Your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations