Treat funeral claims with respect and diligence, Bereaved families cannot have time to call your offices to follow up on their claims. be professional

i have submitted a funeral claim for my dad last week monday on the 11th july until today the 20th i have not received the pay out. they promised that their pay outs takes 48 hours to be released. last week friday the 15th i called, i was told that they are escalating my claim to the Manager. Monday 18th i called again i was told the same story of escalating to the Manager. On the 20th i called again , i was told that the capturing clerk made a capturing error and my claim was returned to the capturing department and it was submitted again to the pay out department. Liberty did not care to contact me and tell me about their carelessness, i have to call them always to follow up. i am in the process of grieving my dad and calling Liberty Life to pay me my claim, they don't care about the feelings of the people they are servicing, i was told they had a backlog of claims. please go to OLD Mutual if you want to bury your loved ones with dignity without stress of waiting for your claim to be processed and paid.