Totally incorrect information and no feedback on policies

I previously shared an issue with two deferred compensation policies which Liberty took over from Fedsure. As a result of the review I was contacted by customer service. According to them, there is ONE active policy, quoting the original Fedsure number.

Since I pointed out that this is the policy which was active for a shorter time and a lesser amount, the one they swore was a lapsed LIFE policy and not an investment policy, there has been silence.

Deferred compensation means receiving the funds later. Anything else is either wilful negligence or *****. I fell three weeks ago and broke my hip. I want the money from both policies urgently to pay medical bills. They know this. They don't care.