Totally Appalled and fustrated

Totally Appalled All documents were emailed 2 months ago. After numerous calls, still receive the same answer..awaiting feedback and confirmation for payout. Will Liberty compensate me for all of my unpaid debit orders like medical aid, insurance, etc all of which has lapsed now? As per Liberty policy all payouts are made after 10 to 15 days. Clearly Liberty doesn't stand and abide by their policy. This will now be going on to the 3rd month and there's no cer*****y about payout as no indication has been given by Liberty.