HP
HERMAN P

1 reviews | Active since Jan 2011

02 Mar 2017, 07:41

total lack of intrest

<p>I have been unable to get an answer from Liberty life regarding a query on one of my policies since December 2016. They don’t even respond to my Broker.</p> <p>If I knew from the beginning that I will have this attitude from Liberty Life I would have never taken a policy from them.</p> <p>Never have I seen unprofessional service</p> <p> </p>

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Replies (3)
Liberty Group South Africa
Liberty Group South Africa's reply02 Mar 2017, 09:20
Official

Dear Mr Potgieter

Thank you for your posting.

As per our telephonic conversation earlier on refers.

I sincerely apologise for the frustrations that you are experiencing.

Can you please send me all the correspondence so that I can urgently assist.

Kind regards

Sizwe Ncipha

Liberty Group Customer Relations

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HP
HERMAN P's update10 Mar 2017, 13:20
Reviewer Update

can you please inform me if Liberty Life knows there right hand from the left?

to me it seems like Liberty life is there to drive there customers up the wall.

do you even care about your customers????????????????????

Liberty Group South Africa
Liberty Group South Africa's reply10 Mar 2017, 15:20
Official

Dear Mr Potgieter

Thank you for your posting.

As per our telephonic conversation earlier on refers.

Please note that I have already escalated your concerns to the relevant management for urgent attention.

We will respond shortly with feedback.

Regards

SIzwe Ncipha

Liberty Group Customer Relations

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