Too lacksadasical to care

Over the space of approximately 3 weeks I have directed an enquiry email to 3 different email addresses with regard to my IRP5, as well as 1 phone call which was cut off mid-transfer while waiting for a long time. This relates to a possible error regarding information submitted to SARS. To date, I have not even received a "read receipt" to my emails. My appointment with SARS is on 30 November. In my view, it would be a query which can easily be addressed. Liberty had a good name, once upon a time. It's a pity one has to resort to a public platform to elicit a response.