1 reviews | Active since Feb 2013
to sort my policy
Well I am here again and not happy about the service of liberty and I have called and bend over so many time to fix my policy and to do a debit order but still no luck.<br> <br> I am very disappointed and very hurt. Mind you I have lost my partner and I have to fix that and my financial advisor is not taking me seriously in this time. I called my financial advisor Moses Nkadimeng on 29/03/2016 to ask him to rectify my policy and even today I don't know if my kids are covered. <br> <br> I was on maternity and came back on 11 january and February I paid all the money I owe but still the service is not great. What have I done to deserve this kind of treatment? Should I tell my family that Liberty is the best company if you want to open your children policies? After this I am going to move and go to another company I am fed up and very angry. I call Moses he says he is in SARS and I am in need of his service and his ear that he must hear me out and he told me he will call me tomorrow morning which is what he always says, my trust on his word is not promising and I feel like I am nagging and pledging for him to give me his service and to fix my policy. I am drained and physically tired of calling Libe
We apologise for the frustration this matter has caused you. Your complaint has been escalated to the relevant management for investigation and response.
We will respond to you shortly with feedback.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***
We apologise for the frustration this matter has caused you. Your complaint has been escalated to the relevant management for investigation and response.
We will respond to you shortly with feedback.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***
