1 reviews | Active since Apr 2017
Think twice before taking a policy at liberty
<p>I took out a policy with liberty life at an fnb branch in 1999 were I covered my family and my parents.my dad passed away a 2 weeks ago, when I went to fnb, I was told my dad's policy had lapse. They had recieved intructions from my bank to change debit order details and the job was half done. In my grieving I must now be fighting wit them daily, this is nonsense</p>
Dear Miss Mabuza
Thank you for your posting.
Your complaint has been escalated to the relevant management for urgent investigation.
We will respond to your complaint within 24 hours.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
Dear Miss Mabuza
Thank you for your posting.
Your complaint has been escalated to the relevant management for urgent investigation.
We will respond to your complaint within 24 hours.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
Wow liberty accepted that they are at fault but they still say they will deduct missed premiums from the cover, what nonsense is that, maybe I should now start claiming compensation for stress they caused while I was grieving.
Wow liberty accepted that they are at fault but they still say they will deduct missed premiums from the cover, what nonsense is that, maybe I should now start claiming compensation for stress they caused while I was grieving.
Dear Miss Mabuza
Please note that I have escalated your feedback to the complaint investigator.
We will respond shortly with feedback.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
Dear Miss Mabuza
Please note that I have escalated your feedback to the complaint investigator.
We will respond shortly with feedback.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
Finaly, issue resolved, would like to thank Mandla Nnguni and Helen Swanepoel for time taken to listen and going out of their way to assist. The 2 realy know how to calm an angry client. LIBERTY should be greatfull to have u. U guys can change the future reputation on the company, u are real assets.BIG UPS
Finaly, issue resolved, would like to thank Mandla Nnguni and Helen Swanepoel for time taken to listen and going out of their way to assist. The 2 realy know how to calm an angry client. LIBERTY should be greatfull to have u. U guys can change the future reputation on the company, u are real assets.BIG UPS
Dear Miss Mabuza
I want to thank you for the kind words you said about Mandla Mnguni and Helen Swanepoel .
Your thoughts are important to us, but we're especially pleased when the feedback is positive. I'll be sure to share it with their Managers.
We try hard to provide the best possible service to our customers and their satisfaction is our reward. The more satisfied customers we have, the more our business will thrive.
We really appreciate you taking the time to let us know we're doing something right. We look forward to serving you in the future.
Kind Regards,
Sizwe Ncipha
Liberty Group Customer Relations
Dear Miss Mabuza
I want to thank you for the kind words you said about Mandla Mnguni and Helen Swanepoel .
Your thoughts are important to us, but we're especially pleased when the feedback is positive. I'll be sure to share it with their Managers.
We try hard to provide the best possible service to our customers and their satisfaction is our reward. The more satisfied customers we have, the more our business will thrive.
We really appreciate you taking the time to let us know we're doing something right. We look forward to serving you in the future.
Kind Regards,
Sizwe Ncipha
Liberty Group Customer Relations