They just do not answer calls

Item: Liberty Group South Africa
Rating: 2
Author: nthabiseng N

I have been trying to get hold of Liberty for the past week and again this week with no success. They put us on hold for a very long time claiming to experience high call volumes. Even the alternative number is just as bad.<br> What if i was dead and my family needed to get hold of Liberty to make a claim for the funeral?? This is seriously uncalled for. Please call me before i cancel my policy.

Helpful (0)

Replies (1)

Liberty Group South Africa's replyOfficial

21 Apr 2015, 10:34

Hello thabi88,

Thank you for your posting.

We apologise for the frustration that you have been experiencing and I have forwarded your complaint to the relevant manager for urgent investigation and response.

We will respond to you shortly with feedback.

Please contact me in the interim should the need arise.

Regards
Naome Ncube
Liberty Group Customer Relations
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Liberty Group South Africa's reply21 Apr 2015, 10:34

Official