AM
Andre M
1 reviews | Active since Jan 2018
22 Jul 2020, 12:40
The worst service of all comapnies
My wife stopped smoking 4 years ago and despite numerous attempts at changing the life policy detail they are still deducting a smoking premium. I have tried every single avenue short of the Ombudsman to get them to rectify it but they refuse to contact me and refuse to fix the problem. My wife was asked to do a blood test in January after I shouted at them and still no change. Even the customer service "specialist" is unresponsive. It looks like this business is non existent at this time and I fear that all money that I have invested with them is now in jeopardy.
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Replies (3)AM
Andre M's updateReviewer Update
22 Jul 2020, 12:55I would love to contact you but you didn't provide a contact number.
Your call centre is not picking up their calls (I will send you the recording while im on hold for more that 20 minutes)
Your customer relationship "specialist" can not be contacted as the number in the Email signature does not exist and she does not respond to Emails.
Your Social media response person can only send messages to the complaints team and the complaints team does not respond to them.
Your business appear to be DEAD, no moment from the rotten carcass.
Your call centre is not picking up their calls (I will send you the recording while im on hold for more that 20 minutes)
Your customer relationship "specialist" can not be contacted as the number in the Email signature does not exist and she does not respond to Emails.
Your Social media response person can only send messages to the complaints team and the complaints team does not respond to them.
Your business appear to be DEAD, no moment from the rotten carcass.
AM
Andre M's update22 Jul 2020, 12:55
Reviewer Update
I would love to contact you but you didn't provide a contact number.
Your call centre is not picking up their calls (I will send you the recording while im on hold for more that 20 minutes)
Your customer relationship "specialist" can not be contacted as the number in the Email signature does not exist and she does not respond to Emails.
Your Social media response person can only send messages to the complaints team and the complaints team does not respond to them.
Your business appear to be DEAD, no moment from the rotten carcass.
Your call centre is not picking up their calls (I will send you the recording while im on hold for more that 20 minutes)
Your customer relationship "specialist" can not be contacted as the number in the Email signature does not exist and she does not respond to Emails.
Your Social media response person can only send messages to the complaints team and the complaints team does not respond to them.
Your business appear to be DEAD, no moment from the rotten carcass.
AM
Andre M's updateReviewer Update
22 Jul 2020, 13:00I sent you my contact detail including phone number via EMAIL. tick tock............
AM
Andre M's update22 Jul 2020, 13:00
Reviewer Update
I sent you my contact detail including phone number via EMAIL. tick tock............
AM
Andre M's updateReviewer Update
22 Jul 2020, 14:42Got the first phone call in 2020 from Libertly in the form of Mrs Khumalo. All phone calls are recorded for quality purposes and this one is worth listening to as the quality was exceptional.
Either way, thank you for getting back to me. Your new deadline as agreed by you is 11:00 tomorrow morning. Tick tock.
Either way, thank you for getting back to me. Your new deadline as agreed by you is 11:00 tomorrow morning. Tick tock.
AM
Andre M's update22 Jul 2020, 14:42
Reviewer Update
Got the first phone call in 2020 from Libertly in the form of Mrs Khumalo. All phone calls are recorded for quality purposes and this one is worth listening to as the quality was exceptional.
Either way, thank you for getting back to me. Your new deadline as agreed by you is 11:00 tomorrow morning. Tick tock.
Either way, thank you for getting back to me. Your new deadline as agreed by you is 11:00 tomorrow morning. Tick tock.